Frequently Asked Questions.

What is On Brand?

On Brand is the newest online shopping platform that aggregates the brands and products that you love in one easy-to-use interface, with customized preferences like size, fit, style, and color choices saved. Based on how you shop, we’ll find you new brands and products we know you’ll love. If it helps, think of us as your own personal shopper!

What are the benefits of a personal shopper?

A personal shopper takes out all the hassle of shopping by finding products and brands that he/she knows you’ll love. You still get to do the best part: to say yes/no (best part) but we scour the internet for the coolest new products and brands. We take all the hassle out of shopping but still leave in the joy of bringing home new pieces.

How does On Brand predict fashion trends?

Using our proprietary algorithm, On Brand helps identify and suggest trends ahead of the curve. Our users and our artificial intelligence let our fashion experts know what in and out of fashion. Applying those trends to your preferences, we’re able to make the best suggestions to bolster your closet. To make your experience even better, we’ve included like and dislike buttons on all the products we show you, not just the ones you buy. This way, we can get a better sense of your style, and make your page uniquely you!

What if I don't like my products?

If you don’t like your products, let us know! We’ll update our information to improve our suggestions for you going forward. The more you communicate with us, the better our algorithm will serve you. If you dislike your orders after receiving them, you can return them through the process outlined on the retailer’s website.

What if I want to make a return?

On Brand will always redirect you to the company or retail site which is selling the products we suggest. Your orders are subject to the return policies of that website, as once you are redirected, On Brand is no longer part of the buying experience. Let us know what you think of the products you order, and we’ll keep updating our suggestions!

When does On Brand go live?

Right now, we’re pulling form our waitlist to help us inform and fine-tweak our website before our official launch. We plan on going live in Fall of 2021. Keep checking our website for more, up-to-date information.